Remote technician console
Guide customers
in real time.
Talk with the customer, view their approved camera session, and add clear visual guidance directly over their live view.
- 01Keep this technician console open.
- 02The customer taps Video help in the mobile app.
- 03Accept their request; the customer approves sharing.
Live support queue
Customer requests
0
waiting
New requests appear automatically and remain available until a technician accepts them.
Listening for help requests
Keep this page open while you are available.
Connecting to the support queue…
The customer must approve before their camera is shared.